Return & Refund

At Zirra, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In original condition
• Unused and undamaged
• In original packaging with all parts included
• Accompanied by proof of purchase

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Products damaged due to misuse or improper installation
• Customized or special-order items (if applicable)
• Items returned after 14 days

3. Return Process

To start a return, please contact us:

Website: https://zirra.store/
Contact Page: https://zirra.store/contact-us/

Live Chat: Chat with us live for immediate assistance
Phone: +1 303 296 2403
Email: support@zirra.com

Once your return request is approved, we will provide return instructions.

4. Return Processing Time

Once we receive your returned item, we will inspect it and process your return within 3 business days.

After approval, you will receive confirmation of your refund status.

5. Refunds

If your return is approved:

• Refunds will be issued to your original payment method
• Processing time may vary depending on your bank or payment provider
• Shipping charges are non-refundable unless the return is due to our error

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately upon delivery. We may request photos or additional information to resolve the issue quickly.

7. Exchanges

We offer exchanges based on product availability. Please contact our support team for assistance.

8. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our mistake
• Original shipping charges are non-refundable

9. Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, the order must follow the return process.

10. Contact Us

If you have any questions about returns or refunds, you can contact us:

Zirra

Website: https://zirra.store/
Contact Page: https://zirra.store/contact-us/

Live Chat: Chat with us live for immediate assistance
Phone: +1 303 296 2403
Email: support@zirra.com

Location: 2550 California St, Denver, CO 80205, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Thank you for shopping with Zirra.