FAQ’s

Welcome to Zirra! We want your shopping experience to be simple, secure, and enjoyable. Below you’ll find answers to the questions we receive most often about our premium pergolas, shipping, payments, returns, and customer support. If you need additional assistance, our team is always happy to help.

Products

What products does Zirra sell?

Zirra specializes in premium pergolas designed to enhance backyards, patios, gardens, pool areas, and other outdoor living spaces. Our pergolas combine durability, functionality, and modern design.

Are your pergolas made from high-quality materials?

Yes. Every Zirra pergola is manufactured using premium-quality materials to provide strength, weather resistance, and long-lasting performance.

How do I know the dimensions of a pergola?

Each product page includes detailed dimensions, specifications, and installation information. We recommend reviewing these details carefully before placing your order.

Shipping

Do you offer free shipping?

Yes. Zirra proudly offers free shipping on all eligible orders within the United States.

How long does order processing take?

Orders are processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

Standard shipping usually takes 5–7 business days after your order has been processed.

Do you ship outside the United States?

No. We currently ship only within the United States.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email that includes your tracking number and tracking link.

Orders

Can I change or cancel my order?

Yes, if your order has not yet entered processing or shipping. Please contact us as soon as possible, and we’ll do our best to accommodate your request.

I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find it, contact our customer support team, and we’ll resend your confirmation email.

Payments

Which payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Absolutely. Every payment is processed through secure, SSL-encrypted payment gateways to help protect your personal and financial information.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy for eligible products. Please refer to our Return & Refund Policy for complete eligibility requirements.

How long does it take to receive a refund?

Approved refunds are typically processed within 1–2 business days and returned to your original payment method. Your bank or card issuer may require additional time to post the refund.

What should I do if I receive a damaged or incorrect item?

Please contact our customer support team immediately with your order number and photos of the item. We’ll investigate the issue promptly and arrange an appropriate resolution.

Shipping Issues

What if my package is delayed or lost?

If your shipment is delayed beyond the expected delivery window or appears to be lost, please contact us. We’ll work directly with the shipping carrier to investigate and help resolve the issue.

Customer Support

How quickly will I receive a response?

Our customer support team responds to most inquiries within 1 business day during regular business hours.

How can I contact Zirra?

Phone: +1 317 328 0325

Email: support@zirra.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
4545 Lafayette Rd
Indianapolis, IN 46254
United States

Why Choose Zirra?

Zirra is committed to providing premium pergolas that combine exceptional craftsmanship, durability, and elegant design. We offer high-quality products, free U.S. shipping, secure payment processing, fast order fulfillment, responsive customer support, and a hassle-free return policy. Our goal is to help you create beautiful outdoor spaces while delivering a shopping experience you can trust from start to finish.